A subscription fee of ₺239 was charged to my Türk Telekom line for a service called Veedz (Playweez), even though I never gave any consent or signed up for it. The message I received stated: “Password: 7056. Enter this password in the relevant field. Playweez subscription is ₺239/month and renews monthly. Info: 08502553699 b001.” However, I never subscribed, approved, or used this service. This unauthorized charge appeared on my November 2025 bill. My line is postpaid, and I’m worried that my family may face difficulties because of this. I request an immediate refund of the amount charged to my number 0546****783 and the complete cancellation of this unauthorized subscription. The invoice or subscription reference number is 08502553699. This is the first time I’ve experienced such a problem, and I have never subscribed to Playweez or any similar service. I haven’t been able to speak with any customer representative, and I ask for this issue to be resolved promptly and for measures to be taken to prevent it from happening again.
I am a Turk Telekom mobile customer. On November 18, 2023, I received an SMS with a password for the Playweez subscription sent to my phone, followed by another SMS confirming the initiation of the subscription a few minutes later. This transaction was carried out without my knowledge or consent. I ...
I am a Türk Telekom mobile customer, and I recently discovered an unauthorised subscription to Playweez on my line, 5534****35. I was completely unaware of Playweez prior to this, which makes it evident that this subscription was initiated without my knowledge or approval. I promptly asked to cancel...
I am a Türk Telekom mobile customer. A subscription to Playweez via the number 3699 was activated without my knowledge. This is the first time I’ve ever heard of Playweez. I canceled the subscription by messaging the number 3699, but they informed me that I could still use the subscription service f...
As a Türk Telekom mobile customer, on March 29, 2025, I received an SMS from 3699 containing a code related to a Playweez subscription, and just a few minutes later, I received another SMS confirming that the subscription had been activated. This transaction was carried out without my knowledge or c...
seemingly stemming from a collaboration between Türk Telekom and Playweez there are some charges that I didn't say yes to. I have received a message indicating a membership with an unclear signup date, accompanied by a charge of ₺110. Despite immediately sending a cancellation message upon receivin...
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