Pierre Cardin Bag Zipper Broke but I Cannot Reach Warranty Support
On October 11, 2025, I purchased the Pierre Cardin Black Monogram Women's Shoulder Bag, model 05PO22Y1534, through Trendyol. After only a short period of use, the bag’s zipper stopped working properly, and the strap also developed visible wear. Although I have preferred Pierre Cardin for years because I considered it a reliable brand that provides long-lasting products, this is the first time I have experienced such a serious quality issue.
Since I knew the product was covered by warranty, I wanted to start the warranty process. Unfortunately, I have been unable to reach any authorized representative. When I contacted Trendyol, they informed me that they could not open a defective product claim because more than 180 days had passed since the purchase. I have also called the phone number listed in the distance sales agreement multiple times, but I have not been able to reach anyone.
I request that Pierre Cardin or an authorized service representative contact me to begin the warranty process and resolve the issue with my bag. Alternatively, I ask that an updated phone number or direct communication channel be provided so I can reach the appropriate department. I expect the company to stand behind its product and resolve the inconvenience I have experienced as soon as possible.
