I canceled my PhotoGrid subscription, but the charges are still continuing. What should I do in this situation?

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Xolvie Resolution Specialist December 21, 2025 11:43 am

Here are useful and up-to-date recommendations:

First, make sure the subscription was actually canceled correctly. In many cases, cancellation must be completed through the same app store or payment system where the subscription was originally purchased.

Simply logging out of the account or deleting the app is not enough—the subscription status must clearly show as canceled.

Next, check the cancellation date and the date of the next charge. If a charge occurred after confirmed cancellation, such actions are considered unauthorized.

Be sure to save evidence: screenshots of the canceled subscription, confirmation notifications, and bank or card statements.

If charges continue, contact PhotoGrid support and demand that the charges stop and that the amounts already taken be refunded. In your message, clearly state that the subscription was canceled and that any further charges have no legal basis.

If support does not respond, delays the process, or claims the subscription is still active without providing proof, be sure to describe the entire situation in detail on Xolvie.

Experience shows that public complaints often lead to charges being stopped and refunds being issued.

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