I am writing regarding an unauthorized VIP subscription charge by the Photogrid mobile app on my iPhone. On 25 March 2026 at around 11:14 p.m. (Malaysia time), I clicked on what was presented as a free trial in the app. Without any clear additional confirmation from me, the app automatically subscribed me to the VIP plan and charged RM149.90 to my CelcomDigi phone bill. I did not give any explicit approval for this transaction and only realized afterwards that the amount had already been added to my phone bill. I immediately cancelled the subscription through my account, but the charge remains visible and processed on my CelcomDigi bill. This situation feels deceptive and makes me feel that I have been misled by the way the free trial and subscription were presented. I have already emailed Photogrid support about this issue and I am currently waiting for a response. I request a full refund of the RM149.90 that was charged via my CelcomDigi bill and confirmation that my account is no longer subscribed to any VIP plan or recurring payments. I kindly ask that this matter be resolved as soon as possible.
On August 26, 2025, I tapped the “free trial” option in the PhotoGrid app on my iPhone 14 Pro Max. However, without receiving any confirmation, warning, or consent, an annual subscription fee of $39 was charged to my TEB credit card linked to my Apple account under the name “PhotoGrid VIP.” Even tho...
I used the trial version of the PhotoGrid app on my iOS device. Even though the trial period had ended, an annual subscription fee of $43 was charged to my card on November 24, 2025, without my knowledge or consent. I did not receive any clear or explicit notification about this charge in advance, e...
On October 20, 2025, I initiated the 3-day free trial of the Photo Grid app through the App Store on my iPhone 14 Plus. However, without any approval or prior notification, an amount of $43 was charged to my credit card ending in 9588. I only wanted to try the app, and this charge occurred immediate...
On September 27, 2025, I signed up for the PhotoGrid app on my iPhone 12 by using the free trial button. However, even though a payment method was already saved, $39 was charged to my account using the “bill to carrier” option. I canceled the subscription immediately and did not use the app at all. ...
I’ve been using the PhotoGrid app installed on my phone for years for free by watching videos, and they made me a VIP member without my permission and charged $81. This payment must be refunded immediately and the VIP membership canceled. I respectfully request that this be handled promptly.
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