Philips 3000 Device Not Repaired After Four Service
The product I received back from Philips authorized service today was once again not repaired, as they claimed no fault was found. I ask you, is there really no problem with the device you see in the current video? Is this how the device is sold? I used it without any issues until April 3, but afterward, it started having the same problem repeatedly. Now the authorized service says the device was tested for 5 hours, no issues were detected, and if the problem continues, I should contact the brand directly, as they cannot do anything further. This is a complete case of consumer victimization. This was the fourth time the device was sent to the authorized service. Despite being sent multiple times, the problem has not been resolved, and I am requesting a full refund.
Hello Ms. Ümmü Gülsüm, Thank you very much for sharing your experience with us. We would like to state that we have thoroughly addressed the issue you mentioned. We will call you as soon as possible to provide the necessary information. Thank you for your interest and understanding. Best regards, Philips Home Appliances
Hello Ms. Ümmü Gülsüm, We would like to inform you that during our phone conversation, we discussed the matter in detail and have taken the necessary steps to assist you. Please remember that you can contact us at any time for your questions or requests. Thank you again for your feedback and understanding. We wish you a good day. Best regards, Philips Home Appliances
