I bought a Philips robot vacuum cleaner, and within 2 years I had to send it for warranty repairs 10 times. After the warranty expired, they demanded an excessive repair fee. Since it kept breaking down and going in for repairs, I was never able to use it properly, which caused me great frustration. In the end, the authorized service returned the product to me in a broken condition. I request that Philips replace my product with a new one.
Hello Ms. Özge, The results of the detailed investigations we conducted regarding the issue you shared have been communicated to you verbally. Thank you for your patience and understanding during this process. If you have any questions or additional requests, please do not hesitate to contact us. Best regards, Philips Home Appliances
In November 2023, I purchased a Philips PHI XU3000/02 HomeRun 3000 Series Aqua robot vacuum cleaner from MediaMarkt. About two months after the purchase, the device began experiencing various malfunctions, and since then, I have had to send it for service 8 to 10 times. Each time, a different issue ...
Following my complaint, Philips asked me to send the product to the central service under warranty, which I did. They returned it stating that the issues had been resolved. However, as soon as I received the product and tested it, the problems persisted. The robot vacuum returns to its station sayin...
I purchased the Philips Homerun 7000 Series robot vacuum cleaner in September 2023 for around ₺16,000. After using the product for about two weeks, I noticed issues with its sensors. The device does not navigate properly during cleaning, skips certain areas, and tries to clean while moving backward....
I purchased the Philips XC7043 upright vacuum cleaner, and it is still under warranty. The main connection point of the vacuum has broken three times during normal use. The first two breaks occurred in the same spot, and the third break happened in another area of the same part. Although the repairs...
Comments