Following my complaint, Philips asked me to send the product to the central service under warranty, which I did. They returned it stating that the issues had been resolved. However, as soon as I received the product and tested it, the problems persisted. The robot vacuum returns to its station saying “cleaning completed” even though the room is only partially cleaned—I’ve attached a photo showing this. I selected only three rooms to be cleaned, but it still cleaned an unselected room, and I’m sharing a visual of that as well. When I bought this robot, people I know were purchasing other brands at lower prices. I chose Philips because I trusted the quality. Sadly, while those other brands stood behind their products and replaced them with higher models after just one service visit, Philips neither fixed the issues with my product nor offered a replacement, despite three separate warranty claims. I regret choosing Philips; they don’t solve problems or stand behind their products—at least when it comes to robot vacuums.
After my Philips product was returned from warranty service, the service center requested feedback regarding my satisfaction. Since I was not satisfied, I replied “No” to the SMS they sent. They then stated that they would call me within 3 days to address my dissatisfaction. However, it has now been 9 days, and I still have not received any call from them.
In November 2023, I purchased a Philips PHI XU3000/02 HomeRun 3000 Series Aqua robot vacuum cleaner from MediaMarkt. About two months after the purchase, the device began experiencing various malfunctions, and since then, I have had to send it for service 8 to 10 times. Each time, a different issue ...
I bought a Philips robot vacuum cleaner, and within 2 years I had to send it for warranty repairs 10 times. After the warranty expired, they demanded an excessive repair fee. Since it kept breaking down and going in for repairs, I was never able to use it properly, which caused me great frustration....
For the past five months, my Philips Robot 3000 Series 3100 model robot vacuum has been displaying two recurring errors: “laser sensor jammed” and “water pump malfunction.” When the device speaks, it reports a laser sensor issue, but the mobile app shows a water pump error instead. Due to this prob...
I bought Philips robot vacuum on January 14, 2025, from a technology store. It stopped working in March, and as a result, the device was replaced with a new one. About two months later, the replacement product suffered a motherboard failure, and its motherboard was replaced. However, about a week af...
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