On March 14, 2025, I purchased a Philips HD7459/20 Daily Collection Filter Coffee Machine. While washing the filter, the gasket on the filter pin came off and got lost. I took it to the service center, and they told me it wouldn’t be covered under warranty. They also said the gasket couldn’t be purchased separately and that I would need to buy the entire container unit for ₺450. The total price of the product was ₺2,000, so the cost of the replacement part is about a quarter of the product’s value. Instead of offering a simple gasket, Philips chose to inconvenience its customers. I will never buy a Philips product again and will discourage those around me from doing so. I previously bought a Philips TV as well, and even though it had a clear defect, they refused to replace it. I had to go to the Consumer Arbitration Board and eventually won my money back through legal action. It looks like I’ll have to do the same again this time.
I’m reaching out publicly because the support process in Turkey has been deeply disappointing. I purchased a Philips Azur 8000 Series iron, and since the very first day, it has had a serious water leakage issue. Despite sending it to the authorized service twice, both times I was told that “no fault...
Dear Sir/Madam, I am writing to request your support regarding an issue I’ve encountered with my Philips GC3929/64 PerfectCare Steam Iron, which I purchased on April 12, 2023, from a seller named “Birlikteyiz” via Hepsiburada. As someone who lives alone, I have used the iron only a handful of times—...
Why is the Philips Air Frayer not covered by the warranty? Due to the rusting that started on the metal part of the product, I delivered it to the Kadıköy dealer on 23.03.2025 with the guidance of philips customer service. 1 month later, on 21.04.2025, I was informed that it was not covered by the w...
On April 20, 2025, I purchased a Philips LatteGo 4441 coffee machine via Trendyol.com.tr. Following the instructions in the user manual, I washed the LatteGo milk frother in the dishwasher twice. After the second wash, I noticed visible microcracks on the acrylic parts inside the milk frothing mecha...
In August 2024, I purchased a Philips 8000 Series stick vacuum cleaner from Vatan Bilgisayar. About one month after I started using it, the suction power decreased and the vacuum began showing a filter error. Even though the authorized service center cleaned the filter, the issue was not resolved. T...
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