I am frustrated with Pegasus Airlines. This is the fifth time I’ve purchased tickets, paid for them, and had the tickets canceled without receiving a refund. I called customer service, but they always tell me, "We’ll get back to you," and end the conversation without resolving anything.
I booked a round-trip flight from Cologne (November 11) to Sabiha Gökçen (November 13) and paid for the tickets, yet they were canceled. Each time I purchased new tickets after being told the previous ones were invalid, only to face the same issue again. Most recently, after buying a ticket 30 minutes ago, I was told it was canceled despite my payment being processed.
My bank statements show the payments: €155.73, €147.73, €155.73, €170.73, and €157.73. I have no tickets, but my money is gone. I demand an immediate refund for all these transactions. Pegasus cannot keep taking money for canceled tickets and ignoring customers. Fix this now!
On June 6, I purchased a round-trip ticket from Sabiha Gökçen Istanbul to Budapest (PNR: FSTRXL). Due to visa issues, I had to cancel my ticket. I was supposed to receive a refund of ₺10,153.54, but only ₺3,574 has been refunded so far. My bank has stated that no additional amount has been processed...
I purchased two tickets from Pegasus Airlines. The first ticket was successfully issued, and the payment was processed. However, the second ticket was not issued, yet the payment was deducted from my account. In other words, I was charged twice for the same ticket. I canceled the first ticket, and i...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
I called Pegasus customer service the day before my flight on October 14, 2023, to try to cancel my return ticket from Düsseldorf to Kayseri (Z3F62A). The system was broken, though, and I was told to call back in two hours. There were more than 10 calls, each one about two hours apart, until my flig...
On May 21, 2025, I made a reservation with Pegasus Airlines for a return flight from Geneva to Istanbul for five people. The booking went through, my payment was confirmed, but I never received the e-tickets via email. It’s been days, and despite emailing customer support, I still haven’t received a...
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