I requested the cancellation of a ticket I purchased on February 11 within two hours, but even after a month, I have yet to receive a refund. Despite numerous phone calls to customer service, I have been consistently told that the refund will be processed, but it has not been. This lack of action is unacceptable and raises doubts about the competency of the service provider. All necessary information, including the ticket PNR number, the time of receipt, and the cancellation time, has been provided in full. Thus, it is unclear what is causing the delay in the refund process. If the service provider cannot promptly refund the price of a ticket, they should not offer such services. As a customer, I expect timely and efficient service. The ongoing delay in processing my refund is unacceptable and I urge the service provider to take immediate action to address this issue.
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
I'm writing to express my anger and frustration with the delayed refund of my canceled flight ticket, which was planned for 07.06.2023., attempted to get it back like many times, continued conversation with customer service professionals, the refund process has been drawn out, and I have yet to get ...
Dear Sir/Madam, I am writing to follow up on my application number 13028456, for which I have yet to receive any concrete response. Last year, due to an overbooked flight under PNR number PQ5ACZ, your supervisor at the check-in counter informed my spouse and me—in writing—that: The ticket amount (₺5...
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