On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my account. I contacted Pegasus Airlines customer service, and they informed me that the refund had been processed and advised me to check with my bank. When I reached out to my bank, they confirmed that no refund had been received. As of today, it's been exactly two weeks, and I still haven't received my refund. I kindly request that this issue be resolved promptly. This delay is unacceptable, and I need Pegasus Airlines to take immediate action to ensure the refund is processed without further delay.
In September 2024, I purchased flight tickets from Pegasus with travel insurance, expecting peace of mind in case any changes or cancellations were needed. Unfortunately, when I had to cancel the flights, I did not receive a full refund—even though the tickets were insured. I called Pegasus custome...
Hello, On January 4, 2023, I made a purchase for two seats on a flight with Pegasus Airlines. It was stipulated that a 24-hour notice of cancellation would result in no penalties. When I needed to cancel, I did so well in advance of the 24-hour deadline. However, the amount that was credited back to...
On 13.07.2025, I purchased a ticket from the Pegasus office at Istanbul Sabiha Gökçen Airport for Antalya Airport. About 15 minutes after purchasing the ticket, I canceled it. However, even after two months (today is 31.08.2025), the amount of ₺6010 has not been refunded to my bank card. My PNR code...
On May 31, 2024, I exchanged a ticket I purchased for ₺1300 for another ticket dated May 28, 2024, costing ₺650. When I called customer service, they informed me that I would receive a refund of ₺1200, which would be credited to my card within 3 to 5 days. However, this refund has not been processed...
Pegasus Airlines has been delaying my refund for over two months. Despite contacting them daily about the refund for my canceled ticket, I have yet to receive any resolution. They keep saying my request has been "prioritized," but this seems like a tactic to stall and avoid addressing the issue. It...
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