For our flight scheduled to depart from Istanbul Sabiha Gökçen Airport on July 6, 2024, at 10:10 a.m., we set out by car from Izmir at midnight. Just as we had almost reached our destination at 4:48 a.m., we received a message that the flight had been canceled for operational reasons. I immediately called Pegasus and changed our tickets to another flight on the same day at 2:35 p.m., with all our rights supposedly preserved. However, when I tried to check in using the mobile app, I noticed that our cabin baggage allowances were canceled.
I contacted customer service again and was told that cabin baggage allowances for this flight were full and that we could check our cabin bags. I explained that I have a 3.5-year-old child and would need access to our belongings during and after the flight, and I insisted on keeping my cabin baggage allowance, but they said nothing could be done.
The afternoon flight at 2:35 p.m. was also delayed by about 1.5 hours. No company employee assisted us in any way, and we weren't even offered water. Since the car rental company in Colmar, France, closed at 6 p.m. on Saturday and remained closed all day Sunday, we lost all the money we had prepaid and were left stranded. We had to spend more money on trains and buses on Sunday to get around. When I filed a complaint and compensation claim with customer service, the email response only expressed regret.
My 3.5-year-old child, my 63-year-old mother, and I were stranded at the airport for hours. By the time we arrived in Colmar, the markets were closed, so we couldn't even shop for necessities. We missed the train we were supposed to catch in Basel. The experience was financially and emotionally exhausting. It was a terrible journey, leaving us tired, sleepless, and waiting for hours.
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
On April 19, 2024, Saturday at 00:50 (Sabiha Gökçen - Sharjah), we had a flight with Pegasus. Arriving at the airport three hours early, we went through all procedures and passport control, only to find out our flight was canceled via a non-functional link message. The flight was rescheduled for 6 h...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
On April 13, 2024, my wife and I arrived at Sabiha Gökçen Airport one hour before our 07:45 flight to Adana. There was no guidance staff available. We queued up to find Pegasus' counter to check in our luggage; it was so crowded that we could only see the empty counters as we got closer. The only st...
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
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