On April 19, 2024, Saturday at 00:50 (Sabiha Gökçen - Sharjah), we had a flight with Pegasus. Arriving at the airport three hours early, we went through all procedures and passport control, only to find out our flight was canceled via a non-functional link message. The flight was rescheduled for 6 hours and 10 minutes later. At the Pegasus desk, crowded with other passengers, no representatives assisted us. After standing for 2-3 hours, they offered a hotel stay, but the short time available made it impractical. Meal options they provided were mostly closed or lacking food. The delay exceeded 6 hours, no compensation was given. We had to buy water as they didn't provide any, and despite contacting customer service, we were only advised to keep receipts for expenses. We followed their instructions, keeping receipts for water and other purchases. Eventually, a bus arrived at 07:45, but we were told to disembark due to possible flight cancellation. After a brief wait, we were allowed back on the bus, and the plane departed at 08:30 after a lengthy wait onboard due to Iran's airspace closure. Upon return, I contacted Pegasus for compensation, but they cited weather conditions and denied my claim. I demand my compensation rights and reimbursement for incurred losses.
My wife and I were scheduled to fly from Sabiha Gökçen to Mecca on March 20, 2024, on Pegasus Airlines. However, Pegasus canceled our flight and rebooked us on a flight the day before, March 19, 2024. This caused us significant inconvenience and expense. We had to pay for an extra night in a hotel,...
I made a mistake by flying with Pegasus Airlines on November 11, 2023, PC996 at 15:50 from Frankfurt to Sabiha Gökçen. We managed to land at Sabiha Gökçen Airport on November 12, 2023, at 05:00 a.m. We weren't even provided with water on the plane, and the employees showed no interest. Ground servic...
On April 23, 2025, my Pegasus flight from Tehran to Ankara was delayed for 10 hours due to a technical issue. As a direct result of this delay, I missed my 14:00 AJet flight from Ankara to Izmir. Upon arrival, I approached Pegasus staff to explain the situation and seek assistance—but I was met with...
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
On June 16, 2024, at 06:35 AM, we had a flight for 2 from Istanbul Sabiha Gökçen to Balıkesir Edremit with Pegasus Airlines. We arrived at the airport at 5 AM, completed the check-in process when we bought our tickets, and handled other procedures using automated machines, including dropping off our...
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