I experienced a significant setback with Pegasus Airlines' connecting flights. One of our flights was delayed, causing us to miss our international connection. We arrived at the airport just as the plane was taking off, unable to reach the gate in time. This marks the third and final time my family and I have faced this issue.
I'm saying 'final' because I've decided never to choose this airline again. If Pegasus can't manage proper scheduling, they shouldn't sell connecting flights. To make matters worse, the airport staff were cold and unfriendly, treating us as if we were at fault.
Simply refunding the ticket price doesn't compensate for the inconvenience we've suffered. It's unacceptable to think that monetary reimbursement can make up for our lost time, wasted limited vacation days, and the psychological stress this has caused. I strongly criticize this mentality that believes a ticket refund is sufficient compensation.
I sincerely hope I never need to rely on Pegasus Airlines' services again.
A few months ago, I purchased a Pegasus Airlines ticket from Izmir to Kayseri. Due to unforeseen delays, I arrived at the airport just before departure. While checking in at the Pegasus counter, I was unfortunately met with a rude and loud staff member who reacted poorly to the situation. Despite f...
I had one of the most frustrating travel experiences with Pegasus Airlines due to their broken online check-in system. A few hours before my flight, I attempted to check in online as instructed. Despite entering my PNR number correctly, the system failed to recognize it. I tried multiple times but h...
I'm writing to tell you about my recent harrowing experience with Pegasus Airlines. They subjected me to lengthy flight delays not once, but twice, leaving me stranded at the airport for a grueling 7 hours. I spent my hard-earned money only to be humiliated and disappointed. I would have arrived at ...
My Pegasus Airlines flight from Kayseri to Sabiha Gökçen was delayed by 1 hour and 45 minutes, just 20 minutes before takeoff, with no prior notice. I approached airport personnel and explained the gravity of my situation, as well as how they could help me. "You'll get to Istanbul when your plane ar...
I arrived at Gaziantep Airport on September 28th for my scheduled flight. Approximately one hour before departure, I visited the Pegasus sales office to inquire about the possibility of postponing my ticket to the following morning. The authorized personnel confirmed that this option was available, ...
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