Pegasus Airlines Delayed My Refund for Services Not Delivered

Regarding the issue, Pegasus responded to the complaint form I filled out on their website (which contains the same content as shared here) with the following message on September 4th at 18:54: "In response to your request, the relevant amount can be viewed in the 'pending transactions' section of your credit card until the end of the day by the bank you processed the transaction with. It will be transferred to your account by the bank at the end of the day or within 24-48 hours. If the refund is not processed within 24-48 hours, we would like to inform you that you need to contact us again." At this point, there were only 45 minutes left until the 48-hour period would end; and after the 48 hours had passed, the refund had still not been made. Unfortunately, as expected, Pegasus: 1. Did not respond to the questions posed to them. They did not clarify the difference between the refund that was not made to me and the refund that was made to my cousin. 2. Did not provide any explanation or apology regarding the transactions. 3. Did not refund the money they unjustly withheld in a timely manner. Following this, the next day, on Thursday, September 5th at 11:58, Pegasus contacted me once again, this time sending the following message: "In response to your request, necessary checks have been made and it is seen that your refund has been successfully processed to your bank. We would like to inform you that the refund period for the deducted amount to the account where the payment was made is within 3-7 business days. We would like to inform you that you can contact your bank regarding the issue. Thank you for your interest and understanding." The money was refunded that day. Due to an error on their website, Pegasus did not process the transaction and withheld the money, then refunded it approximately 60 hours later. As seen from the messages, Pegasus continues to provide mixed messages, even regarding their own processes, without including any apology message related to the issue. Here, the issue is not about the amount of money, but rather about Pegasus: 1. Despite the issue caused by their own website on Monday, September 2nd, the customer service representative acted as if the customer was at fault, 2. Withholding money for services they did not provide despite their own system errors, 3. Taking more than 48 hours to refund this unjust gain, 4. Not admitting their mistakes in a single message throughout the process or providing any explanation or apology We can observe that they have repeatedly and continuously demonstrated a series of customer service and general service failures.