Pegasus Airlines Customer Victimization With False Declaration
On March 10, 2024, I flew with Pegasus Airlines on the Kars-Istanbul SAW (PC 4647) route. Well in advance of the flight, I made paid seat reservations for both outbound and return flights to ensure extra legroom via the emergency exit seats. I travel every fifteen days due to issues with my right knee and my tall stature, which makes standard seats uncomfortable for me. Therefore, I prefer these seats by paying an extra fee. However, on my return flight, I experienced an unforeseen inconvenience. Due to a change in the aircraft model, the emergency exit seat with extra legroom that I had previously purchased was replaced with another seat, shifting the emergency exit seats to row 18 according to the new aircraft model. I was not informed beforehand, and since the flight was full, the seat change couldn't be accommodated. Therefore, I am lodging a complaint due to the inconvenience I experienced. I request to be informed about my legal rights regarding this matter and demand that necessary measures be taken to address the problem of my knee pain. When I reported this complaint to them, they denied the situation where invoices and documents were present (attached). I fail to understand why a major company would resort to such a simple denial instead of taking a constructive approach in such matters. "I would like to express my gratitude to the cabin chief for their efforts towards customer satisfaction during the flight."
