Dear Sir/Madam, On December 10, 2024, I traveled with Pegasus Airlines on flight PC 986 from Berlin Brandenburg Airport to Istanbul Sabiha Gökçen Airport. Unfortunately, I experienced significant issues with my baggage during this journey, and I have yet to receive a resolution. The Issues I Experienced: My Baggage Was Not Loaded onto the Flight: Despite checking in my baggage well before the flight, it did not arrive with me in Istanbul, causing significant inconvenience. Stolen and Damaged Items: When my baggage was finally delivered, I discovered that several items were missing. Additionally, the remaining items in my baggage were damaged. Lack of Communication from Pegasus Airlines: Despite multiple attempts to contact Pegasus Airlines, I have not received a satisfactory response or resolution. This lack of communication has only worsened my frustration and disappointment. My Requests: Compensation for the monetary value of the stolen and damaged items, Reimbursement for the financial and emotional losses I have endured, and Immediate action to resolve this issue. I urge Pegasus Airlines to take responsibility and resolve this matter promptly. If this issue is not resolved, I will be forced to pursue all legal avenues available to protect my rights. E** A*** N***
On June 27, 2025, I traveled on Pegasus Airlines flight PC981 from Istanbul Sabiha Gökçen to Berlin. Before my flight, I checked my luggage at the counter and paid an excess baggage fee. Crucially, I was not given a baggage tag or receipt. When I inquired, the agent simply dismissed me, saying, "get...
On my Pegasus Airlines flight PC 993 on December 6, 2024, my cabin bags were not accepted onboard, and I was asked to pay extra. Upon arrival in Frankfurt, my bags were missing. It took two days to locate them myself in the lost luggage storage area. Shockingly, the bags had no tags, were never logg...
On October 26, 2025, I traveled with Pegasus Airlines on flight PC332 from Budapest to Sabiha Gökçen Airport. After collecting my luggage and arriving at ISG Hotel, I noticed that my bag had a large tear on it. The zipper was completely closed, yet the fabric was badly ripped. My bag was in perfect ...
I am writing to bring to your attention the negative experience I encountered during my travels on 29.01.2024 with flight numbers Madrid Istanbul (PC1100) and the subsequent connecting flight Istanbul Ankara (PC2682). During the connecting flight, I experienced the following issues: 1. Due to the de...
On Tuesday, December 10, 2024, I experienced a great deal of disappointment due to the issues with my flight on Pegasus Airlines, flight code PC2571, from Malatya to Istanbul and Istanbul to Denizli. My flight, originally scheduled for 09:00 AM, was delayed due to weather conditions, and we were kep...
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