On April 9, 2024, I had a confirmed flight with Pegasus Airlines—but due to overbooking (selling more seats than the plane’s capacity), I was denied boarding. As compensation, they gave me a free ticket and said I could use it within one year. That seemed fair at the time, but now it's March 2025, and after two full weeks of trying to use this ticket, I still can’t get a clear answer.
Every time I contact customer service, they tell me it’s being reviewed by a "specialist team" and that I’ll hear back in another 96 hours. Then the cycle repeats. For two weeks, they’ve failed to resolve something as simple as verifying a PNR number. This is unacceptable.
Because of their delay, I missed the flight I was planning to use the free ticket for—and had to pay out of pocket for a new one, despite having a valid compensation ticket. Now, I’m asking for the expiration date to be extended and the ticket to be made usable immediately.
If Pegasus thinks they can stall for a full year to avoid honoring this ticket, they’re wrong. I will be filing a complaint with the Consumer Arbitration Board on Monday, and I’ll use every platform I can to make this situation public.
Request Number: 12271350 — I expect a real response and immediate resolution.
I am absolutely fed up with Pegasus Airlines and their shady overbooking practices. They sold more tickets than there were seats on the flight and canceled my booking without proper notice or a real solution. As some sort of compensation, they issued me a “gift ticket” and told me I could use it whe...
On July 13, 2024, I was left as a standby passenger and not allowed to board my Köln-Istanbul flight with Pegasus due to overbooking. I eventually took the next flight. I was told that I’m entitled to compensation for this inconvenience, and I’ve opened a claim. However, all I’ve received from Pegas...
On August 22, 2024, I purchased a flight ticket from Pegasus Airlines but had to cancel it on August 23, 2024. During the cancellation process, it was stated that the refund would be credited to my account within 3-5 business days. However, even after 10 days, the refund had not appeared in my accou...
Dear Pegasus Customer Service Team, it has been 45 days since my free tickets were defined, yet they have not been issued. I have reached out to your customer service team by phone and email at least 15 times, including on October 13, October 15, and October 18, 2024, as well as on other dates. Desp...
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