I bought a flight from Izmir to Ankara on July 4, 2023, from Pegasus. The flight was for July 9, 2023. I used my own credit card and gave my name, T.R. ID number, and date of birth through the Pegasus mobile app on my friend's phone. But when I tried to check in online a day before the flight, I found that all the information on the ticket, including the ID number, was mine, but the ticket itself was in the name of my friend, whose account I used on the application. called customer service right away and told them what happened, making sure to stress that I had double-checked and put in my own name and information. To my disappointment, they said that I was to blame for the mistake and wouldn't fix it. They did tell me I could cancel the ticket if I wanted to, but it would cost a ridiculous 362 TL. Taking advantage of the fact that I needed a ticket at the last minute, they resold it for 1,500 TL and made a profit of 2,100 TL from just one ticket. seriously demotivated about how Pegasus handled the whole situation. They totally won't admit they were wrong and, like, they even made money from it. It just goes to show they don't have any integrity. I can't recommend Pegasus anymore, and I won't use their services again. Just not worth it, you know?
Pegasus Airlines' ticket for March 19, 2023, from Ankara to Bishkek cost me 3,415.00 Turkish Lira. That ticket was on sale, so I pounced. When I tried to exchange it for a future date, I was charged the difference in price, which came to 1282.37 TL, to get a ticket that would cost around 2600 TL at ...
I bought two tickets from Pegasus Airlines to fly from Alanya to Istanbul and then from Istanbul to Munich in January 2023. But when I went to check in on February 9, 2023, I was told that the flight from Istanbul to Munich had been canceled without any warning. The counter staff at Pegasus Airlines...
On July 10, 2025, I purchased round-trip Pegasus Airlines flights through Booking.com.tr for the dates October 7, 2025 (Istanbul to Zurich) and October 13, 2025 (Zurich to Istanbul). The total amount charged to my credit card was $68.10 USD. Within an hour of booking, I contacted Pegasus Airlines c...
My luggage was damaged on a Pegasus flight from Adana to Istanbul on July 13, 2023. The Pegasus office contacted me directly and informed me that a truck had run over my bag. Inside, I had my clothes, personal belongings, and, most importantly, my phone in a shattered box. They gave me a new suitcas...
My Pegasus Airlines flight with PNR: JP65AU from Mula-Milas Bodrum Airport to Ankara/Esenboga could not take off on September 20th, 2023, due to the airline's mishandling. As evidenced by the attached document, on August 31, 2023, I changed my flight, which was originally scheduled for September 20,...
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