My luggage was damaged on a Pegasus flight from Adana to Istanbul on July 13, 2023. The Pegasus office contacted me directly and informed me that a truck had run over my bag. Inside, I had my clothes, personal belongings, and, most importantly, my phone in a shattered box. They gave me a new suitcase and told me to communicate with them via email. The employees assured me that they would refund all of my purchases, including the phone. Despite days of emails, I was only able to provide a single clothing receipt worth 160 TL as proof of purchase. They completely ignored my phone inquiries and refused to respond. They only accepted the price I claimed for the clothing and demanded my bank information. When I contacted customer service, they informed me that no refunds would be given for anything other than the clothes. They not only damaged my belongings, but they also left me helpless and refused to assist me. I will file a formal complaint with all relevant authorities!
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
On August 23, 2025, during Pegasus flights PC601 and connecting flight PC4050, my suitcase was severely damaged at Kayseri Airport. The handle and wheels were broken, a part of it came off completely along with the grip area, and the suitcase became unusable. A report was filed at the airport, and I...
When I received my luggage from the counter after my Antalya-Sabiha Gökçen flight with Pegasus on September 26, 2023, the zipper burst and there were 3 large breaks on it. I applied for damaged baggage by showing it to the damaged baggage office at the airport. There was a dent in the corner of my t...
On 10.12.2025, I flew with Pegasus Airlines on flight PC1883 from Ercan Airport to Esenboğa Airport. When I collected my baggage at Esenboğa, I saw that my suitcase was seriously damaged, with visible cracks and breaks on both the front and back surfaces. Due to a very limited connection time and th...
Pegasus Brussels-Charleroi Istanbul - Sabiha Gokcen PC-804 03/03/2024 14:45 My suitcase broke during the flight. You can see the images attached. And this isn't the first time this has happened. Although they had previously delivered a similar one when they broke my suitcase, they stated that due to...
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