My Pegasus Airlines flight with PNR: JP65AU from Mula-Milas Bodrum Airport to Ankara/Esenboga could not take off on September 20th, 2023, due to the airline's mishandling. As evidenced by the attached document, on August 31, 2023, I changed my flight, which was originally scheduled for September 20, to a new date, September 23, 2023. However, I was unable to complete the online check-in, so on September 19th, 2023, at 09:52, I called a customer representative who confirmed that I could do the check-in at the airport. Based on this information, I arrived at the airport at 20:00 on September 20th, 2023, only to be told that my name wasn't on the flight list and that I wouldn't be allowed on the plane. Even after I spoke with Pegasus customer service at 20:19, they assured me that the flight change had been documented and that there should be no problems. This was confirmed by the entire Pegasus staff at the airport. However, the Pegasus ticket counter employee in Milas/Bodrum insisted that they send an email to their relevant department for ticket reissue and that if they didn't hear back, I wouldn't be able to board the flight. As a public servant with work obligations the next day, I was forced to purchase a new ticket for the same flight, PNR: M7X8VT. I am now requesting a refund for the second ticket I had to purchase as a result of Pegasus Airlines' confusion and delays.
On Sunday, November 12th, at 09:20, the Şanlıurfa - Sabiha Gokcen flight was abruptly canceled around 03:00, a mere 6 hours before departure, without any explanation. I discovered this upon arriving at the airport, unable to reach the call center for 45 minutes. With no Pegasus representative availa...
On September 11, 2025 (Thursday), I purchased a ticket through Enuygun.com for two passengers on Pegasus Airlines, scheduled for September 14, 2025 (Sunday) at 08:35 AM, from Istanbul Airport to Izmir Adnan Menderes Airport. At the time of purchase, my PNR number was 182EUH. However, when I checked...
Hello; On December 8, 2023, we had a connecting flight from Zurich to Esenboğa Airport. We had a 4-person ticket for 2 adults, 1 child aged 15, and 1 child aged 4. We completed the check-in procedures a week before. Our Pegasus Airlines flight, scheduled for 11:40 on the day of the flight, was delay...
On the 8th of July 2023, I had a connecting flight from Antalya to Istanbul and then to Muscat. However, due to overbooking, they didn't allow many passengers on the plane. They sold the same ticket to multiple people, and I endured three days of going back and forth to the airport without being abl...
On August 16, 2024, my Pegasus flight PFVUP3 from Esenboğa to Sabiha Gökçen, originally scheduled for 21:00, was first delayed to 23:00. In response, I changed my booking to another Pegasus flight on the same day, scheduled for 21:35 from Esenboğa to Sabiha Gökçen. Later, they moved the 21:35 flight...
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