Hello, I purchased a Pegasus Airlines flight ticket through Obilet, expecting a smooth travel experience. However, I was completely let down. When I tried to check in online, the system did not allow me to proceed. I assumed I could handle it at the airport, so I arrived 40 minutes before the flight—only to be told I was too late.
The staff informed me that check-in closes 45 minutes before departure and there was nothing they could do. They insisted that this rule was stated in the sales agreement and blamed me for not reading it thoroughly. I was then told that the only refund I would receive was ₺36 in tax, despite not boarding the flight at all. So essentially, I paid full fare for nothing.
I feel extremely wronged. The online system failed to do its job, yet the penalty fell entirely on me. As a passenger who took all reasonable steps to catch the flight, I should not be held accountable for system failures. We choose to fly because it’s supposed to save us time—not waste our money and create more problems.
I demand a full refund and a formal apology from Pegasus for the inconvenience and financial loss. This kind of treatment is unacceptable and should not be normalized. Fix your system and stop punishing passengers for your own technological shortcomings.
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