I was denied boarding on my Pegasus flight 44 minutes before departure. On May 25, 2025, I tried to check in for the 06:55 Ankara–Izmir flight at 06:11, but I was told the system had already closed. When I approached the sales representative, I was scolded with the words, “I’m explaining, don’t you understand? Check-in is closed, there’s nothing I can do!” I don’t understand why a process couldn’t be completed for just a 1–2 minute delay—there can be situations like traffic. You can even check the cameras; I checked the time, and it was exactly 06:11. I told the staff member this, but I was still rudely dismissed. How can you deny me boarding with 44 minutes still left? My ticket was wasted, and I didn’t receive a refund—only a ₺146 tax return. There was no one at the airport to assist or help prevent my ticket from being lost. No one helped at all. Because of you, I had to buy another ticket.
Hello, I purchased a Pegasus Airlines flight ticket through Obilet, expecting a smooth travel experience. However, I was completely let down. When I tried to check in online, the system did not allow me to proceed. I assumed I could handle it at the airport, so I arrived 40 minutes before the flight...
I bought a flight ticket from Pegasus Airlines for December 5, 2023, from Istanbul to Antalya. The flight was scheduled to depart at 5:45, and I arrived at the airport at 3:00. The boarding gates opened at 5:10, but they didn't let me board the plane because I was 2 minutes late to the boarding gate...
On October 15, 2023, around 10:20 AM, while I was on the Pegasus flight from Istanbul to Skopje, something frustrating happened. Even though I got to the airport an hour and a half before the scheduled departure time, they told me that check-in was already closed. Not just us, but a lot of other pas...
On April 13, 2024, my wife and I arrived at Sabiha Gökçen Airport one hour before our 07:45 flight to Adana. There was no guidance staff available. We queued up to find Pegasus' counter to check in our luggage; it was so crowded that we could only see the empty counters as we got closer. The only st...
I arrived at the airport at 6:00 am to catch my flight with Pegasus Airlines, only to be faced with a nightmare. First, my initial ticket was canceled, forcing me to buy a second one. Then, even though I waited at the check-in counter with 45 minutes left before boarding, I was told that my check-in...
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