My Logitech G Pro Keyboard Was Defective From Day One and Pazarama Is Not Helping
The Logitech G Pro keyboard I purchased for ₺4,074, which I saved up my allowance to buy, turned out to be defective from the moment I received it. The issue is that the ENTER key requires double pressing, and over time, the ENTER key has completely malfunctioned. In my correspondence with the European representative (attachment 1), it was suggested that I contact the place where I purchased the product and that the issue should be addressed with a focus on resolution. The European representative also advised me to inform the company from which I purchased the product that it was defective. I sent the faulty product back to Pazarama (a subsidiary of Türkiye İş Bankası) via courier. The responsible party there said, "We need a document from the Logitech technical service." However, I purchased this product from you and sent it back to you. I bought this product with confidence, trusting Pazarama, a company of Türkiye İş Bankası. However, because the company is not standing behind the product it sold and sold me a defective item, I hereby inform you that I will exercise all my legal rights against the relevant companies.
Dear Sir/Madam, Please empathize and put yourself in my shoes. The product I purchased with trust turned out to be defective, and I have come to the conclusion that as Pazarama Company, you are not solution-oriented in resolving the issue promptly. Since the day the product was first purchased, it has been problematic, and as a result of my applications for repair, you are sending me this email. I request a refund or a replacement of my product to resolve the issue. Hoping for your attention, I wish you healthy days. Sincerely,
I cannot thank the brand. A mentality that does not stand behind the faulty product it sells, plays with us like children, asks for the faulty product back and sends it back to us again, telling us to send it to the technical service now, and sees its customer as someone to be exploited, is like "I sold it, the rest is details."
