On April 23, 2024, I made a reservation for Reef Oasis Beach Resort through Otelz.com for the dates of May 6, 2024, to May 11, 2024, and made the payment with my credit card on the same day. Despite using Otelz.com for the first time, I didn't want to risk losing my day, so I booked the flight ticket early, even though it was more expensive. When we arrived at the hotel in Sharm El Sheikh, Egypt, on May 6, 2024, at 14:00, the hotel staff informed us that Otelz.com had not made any payment to them. After hours of communication with Otelz.com and experiencing intense stress with the hotel, we were finally accommodated in our room in the late afternoon. Due to this situation, the extra payment made for the flight ticket and the early booking went to waste, and I could only use the hotel for 5 days instead of the planned 5 nights and 6 days. The payment made for the first day was not covered, resulting in me being a victim of this situation.
On August 22, 2024, I made a reservation through Otelz.com for the Xperience Sea Breeze Resort in Egypt, with a check-in date of 17.09.2024. My spouse and I arrived at the hotel with great excitement for our honeymoon. However, upon arrival, we were informed that we could not check in because Otelz....
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everything appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou...
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...
On December 23, 2024, I booked a 2-night stay for two guests at Safranbolu Kanyon Vadi Hotel through the Otelz app, scheduled for May 30–June 1, 2025. I paid in full nearly six months in advance. But on May 15, I received a call from Otelz claiming that the hotel had suffered flood damage and my re...
In April 2024, I decided to splurge a little and booked a room with a stunning view of the sea through Otelz.com. However, when I arrived at the hotel, I was assigned a room with a view of the sea on the side, which happened to be less expensive. Even though I had made a reservation and was exhauste...
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