Otelz Failed to Deliver Payment to Xperience Sea Breeze and Ruined My Honeymoon
On August 22, 2024, I made a reservation through Otelz.com for the Xperience Sea Breeze Resort in Egypt, with a check-in date of 17.09.2024. My spouse and I arrived at the hotel with great excitement for our honeymoon. However, upon arrival, we were informed that we could not check in because Otelz.com had not forwarded the payment to the hotel.
In response, we immediately contacted Otelz.com multiple times, but we were stalled for over 5 hours, receiving the same vague responses from customer service such as "We're talking to the managers," "We're contacting the hotel," and "We're talking to our regional manager." Despite our efforts, no solution was provided, and no action was taken regarding either the payment or our accommodation.
Our honeymoon was completely ruined, and we never expected such irresponsibility and lack of accountability from Otelz.com, which presents itself as a corporate company. I demand that this issue be resolved promptly and that our grievances be addressed urgently.
