On August 22, 2024, I made a reservation through Otelz.com for the Xperience Sea Breeze Resort in Egypt, with a check-in date of 17.09.2024. My spouse and I arrived at the hotel with great excitement for our honeymoon. However, upon arrival, we were informed that we could not check in because Otelz.com had not forwarded the payment to the hotel.
In response, we immediately contacted Otelz.com multiple times, but we were stalled for over 5 hours, receiving the same vague responses from customer service such as "We're talking to the managers," "We're contacting the hotel," and "We're talking to our regional manager." Despite our efforts, no solution was provided, and no action was taken regarding either the payment or our accommodation.
Our honeymoon was completely ruined, and we never expected such irresponsibility and lack of accountability from Otelz.com, which presents itself as a corporate company. I demand that this issue be resolved promptly and that our grievances be addressed urgently.
On April 23, 2024, I made a reservation for Reef Oasis Beach Resort through Otelz.com for the dates of May 6, 2024, to May 11, 2024, and made the payment with my credit card on the same day. Despite using Otelz.com for the first time, I didn't want to risk losing my day, so I booked the flight ticke...
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everything appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
In April 2024, I decided to splurge a little and booked a room with a stunning view of the sea through Otelz.com. However, when I arrived at the hotel, I was assigned a room with a view of the sea on the side, which happened to be less expensive. Even though I had made a reservation and was exhauste...
On December 23, 2024, I booked a 2-night stay for two guests at Safranbolu Kanyon Vadi Hotel through the Otelz app, scheduled for May 30–June 1, 2025. I paid in full nearly six months in advance. But on May 15, I received a call from Otelz claiming that the hotel had suffered flood damage and my re...
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