I ordered the Mega Mushroom 200 ml and several other products directly from Origins’ official website. The items arrived on November 24, 2025. Although the products themselves were fine, the outer box of the Mega Mushroom 200 ml was scratched, dirty, and worn, as shown in the photos. It looked as if it had been dropped, dragged, and placed into the shipping box without any quality check. Receiving an item I paid for in this kind of damaged packaging seriously undermined my trust in the brand.
Following this experience, I called Origins customer service. They asked me to send the photos by email, which I did, providing all the information and pictures they requested. Despite this, I did not receive even a simple “sorry” or any kind of apology, nor did they offer any compensation or show any effort toward customer satisfaction. I believe the customer service response was extremely inadequate in terms of attention and problem-solving.
For my order number 6942568647, I request that the Mega Mushroom 200 ml product be resent to me with clean, undamaged packaging, or that my issue be addressed in whatever way you find appropriate. I want to emphasize that this negative experience has made me seriously reconsider choosing this brand again in the future.
I ordered Origins brand skincare products, including a cream, face wash, and acne gel, but when they arrived, none of them had a protective seal. This is extremely concerning because once the seal is broken, the expiration date starts counting down—these products typically last only 6 months to a ye...
My Origins order was delivered incorrectly and without any packaging. Order number 6843872609 arrived, but it showed up only in the shipping box, and the products inside were completely different from what I ordered. There was no product packaging at all. As soon as I found the time, I went to the c...
On 07/04 at 2:52 PM, I made an online purchase on the Origins website, paying ₺920. After the transaction was completed and the amount was deducted from my account, I received a notification stating, "The product is out of stock." When I checked my account, I saw that the payment had been processed...
I placed an order for an Origins product on November 7, expecting it to be shipped within 2-5 business days as stated. However, it is now November 14, and despite 7 business days passing, my order still hasn’t been shipped. What makes this even more frustrating is that my sibling ordered after me, ...
On March 7, 2025, I placed an order for two Kerastase hair serums and paid via bank transfer. It's now been more than 20 days, and I still haven’t received my package. I got an email saying my order had been shipped, but there was no tracking number provided—just a vague notice. I contacted custome...
Comments