I returned my Oppo A74 phone to the Ankara KVK authorized dealer on May 29, 2023, for the resolution of certain issues that arose during the warranty period. They kept me waiting, claiming they needed a part. They said that if the part didn't arrive within 10 days, they'd give me a basic phone as a temporary solution. As you might expect in this day and age, a basic phone does not support WhatsApp, navigation, or any other essential functions. This is what they thought was appropriate for us, customers. When I expressed my dissatisfaction with the service, they simply stated that they couldn't help me and that Oppo provided such phones. Despite the passage of 20 working days, I received a message on July 10th stating that the part had arrived and that it would be delivered this week. Even the delivery date, however, is uncertain. If a phone hasn't been delivered by the service center after 20 working days, the consumer can request a refund or an exchange for the same model, according to Consumer Rights. As a result, I contacted Oppo's customer service and requested an exchange. They claimed they couldn't do so and suggested that I use my right to file a complaint with the Consumer Arbitration Board if I so desired. They appear to believe that I will not bother going there and dealing with the hassle. They are mistaken because I will not only go there, but I will also file a claim for compensation for my distress. I will never again recommend Oppo to anyone in my circle.
I sent my Oppo Enco Buds 2 to the KVK service center in Kızılay, Ankara because the dust filter detached on its own, without any user damage. I expected a warranty solution, but what I got instead was a frustrating runaround and zero accountability from Oppo. After my product was delivered to their...
I own an Oppo Reno 5 Lite phone, and I took it to the KVK service for battery and earpiece issues. To my dismay, they refused to honor the warranty, claiming that the manufacturer didn't accept it. What a waste of money! Oppo is nothing but regret. They even said the phone's casing was crooked. They...
Oppo is a major disappointment! I purchased the Oppo A96 device a couple of years ago, and now the warranty is nearing its expiration. I discovered the device was defective three days after buying it, and I had to send it in for service three times. Unfortunately, the phone did not show any improvem...
I sent my Oppo Enco W51 model headset to your contracted Bakırköy KVK Technical Service on 18.09.2023 for filter cleaning. My headset is broken, but this is not the reason I sent it. I previously received this service from other KVK services, and only filter cleaning was done and sent without paying...
I bought this Oppo smartphone, found a problem with my device and took it to the authorized technical service center in Bakırköy, Istanbul right away. I was bummed out when they told me they couldn't fix my device because they didn't have the parts they needed. They were like, "Why don't you just as...
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