I purchased private classes with Open English and they never activated them, how can I claim this?

If Open English doesn’t activate the private classes you purchased, the most effective approach is to file a claim with evidence and request an immediate solution.

Here are practical steps:

• Purchase history: save the payment receipt and the confirmation of your private-class purchase. Take screenshots of your profile showing they aren’t active.

• Direct email: write to [email protected] with the subject Private classes not activated – urgent request. Include your registered email, order number, and screenshots showing the service is missing.

• Written timeframe: demand confirmation of the date your classes will be activated or an immediate refund. Keep the case number.

• Bank or PayPal: if you don’t receive a response within a few days, start a chargeback for services not rendered.

👉 Post your case on Xolvie, where your complaint will be documented and you can get additional support until Open English activates your classes or refunds your money.