In January 2025, I purchased a one-year premium membership from Open English, specifically on 02.01.2025. During the purchase, I clearly stated that I did not want my credit card information to be stored in the system and that automatic renewal should not be enabled. Despite this explicit request, on 02.01.2026, a charge of 2,237.81 TL was made to my VakıfBank Worldcard under the description “automatic renewal,” without any prior notification, information, or my consent. I absolutely do not accept this transaction, which was carried out without my approval. Throughout the initial one-year membership period, I did not log into my Open English account even once, did not attend any lessons, and did not use any features of the service. In other words, I did not receive or benefit from the service for which this automatic renewal fee was charged. After noticing the charge, I contacted Open English customer service. Although I was told that they had a 14-day refund policy, my refund request was rejected with the justification that the fee was collected as an “automatic renewal” and therefore could not be refunded. This refusal was given even though I had not actively used the service and had not even logged into my account. When I contacted VakıfBank regarding the transaction, I was told that I needed to resolve the issue directly with Open English. I consider the charge of 2,237.81 TL made on 02.01.2026 to my VakıfBank Worldcard without my explicit consent and without any service usage as an unauthorized transaction and unjust enrichment. I request the immediate and full refund of the 2,237.81 TL charged to my credit card and the complete deletion of my card information from your system so that no further unauthorized charges can be made. If this unauthorized transaction is not reversed and my card information is not removed from your records, I will initiate all necessary objection, chargeback, and complaint processes with my bank VakıfBank and with the relevant official authorities.
I purchased a standard 1‑year general English package from Open English Turkey on 09.01.2024 using the e‑mail address sehmusya***@hotmail.com and paid...
On September 11, 2024, I purchased a one-year package from Open English. I did not renew my membership after it expired. Despite this, on September 11, 2025, my credit card was charged ₺1,249.50 under the name of a so-called “renewal fee.” In August 2025, I received an email stating: “Your subscrip...
As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...
In September 2024, I purchased a 1-year membership with Open English and paid the full amount upfront. However, on September 17, 2025, I noticed that ₺2,255.62 was charged to my credit card without my authorization or prior notice. I never agreed to or was informed about automatic renewal of my sub...
On August 30, 2025, my annual Open English membership was renewed without my consent, and ₺1,767.92 was charged to my Halkbank credit card. I received no prior notification regarding the renewal—no email, no SMS, and no in-app warning of any kind. When I noticed the charge, I immediately contacted ...
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