Open English claims to have native teachers but I’ve found them poorly prepared, how can I file a complaint?

If you believe Open English misrepresented the quality of its “native teachers,” you can file a formal complaint first to their customer support or “Contact Us” section on their website.

If that does not resolve it, find your country’s official consumer protection agency: for EU customers, you can use alternative dispute resolution or file via the European Consumer Centres Network.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.