Open English promoted a bilingual course and then assigned me to the basic level, how can I demand what was promised?

When Open English promotes a bilingual course and then assigns you to the basic level, the most effective move is to file a claim with evidence and demand that they honor the advertised offer.

Here are practical steps:

• Save the advertisement: keep screenshots of the ad or email offering a bilingual course. That evidence is key to your claim.

• Enrollment history: download your invoice and take a screenshot of your profile showing you were assigned to the basic level.

• Written deadline: request official confirmation that you’ll be placed in the bilingual course or a refund for breach of contract.

• Bank or PayPal: if they don’t comply, file a chargeback for a service different from what was contracted.

👉 Register your case on Xolvie, where your experience will be documented and you’ll have additional support until Open English fulfills what was promised in its advertising.