I Bought a OnePlus 9 on Trendyol but Neither Trendyol nor Tazaar Honors Warranty

I purchased a OnePlus 9 smartphone through Trendyol, sold by Tazaar Tekn. Tic. A.Ş., with invoice number 9560 dated 16.09.2022. In July 2024, the phone developed a charging port issue and became unusable unless I physically held the cable in place. I checked my Trendyol order details and took the device to the listed authorized service. However, the service center examined it and claimed the phone was not covered under their warranty, telling me to contact the seller instead.

I called Tazaar Tekn. Tic. A.Ş. directly, but they refused to provide the name of any authorized service center that could repair my device. I then sent written complaints by email to both Trendyol and Tazaar, but neither company responded. Left with no choice, I filed a claim with the Consumer Arbitration Committee. The decision will either force them to provide authorized repair service or refund the purchase price.

The real issue is that if they refund me, it will only be ₺14,000, which is the original invoice amount. Today, a comparable OnePlus 9 or equivalent model costs well over ₺50,000. This leaves me unfairly disadvantaged, as the device is clearly defective yet neither the seller nor Trendyol takes responsibility.

I demand that Trendyol and Tazaar Tekn. Tic. A.Ş. either repair my OnePlus 9 under warranty or provide a proper replacement at today’s market value, not just a minimal refund that does not reflect the current cost of a similar phone. This situation must be resolved promptly to protect consumer rights.