My battery lasts less than half a day and OnePlus doesn’t respond, how can I get them to check the issue?

Xolvie Resolution Specialist August 22, 3:45 pm

If your OnePlus battery lasts less than half a day and you’re not getting a response, you can push for an effective review by following this plan:

• Gather evidence: take screenshots of battery usage from Settings → Battery, note screen-on time, open apps, and any abnormal heating.

• Contact through multiple official channels: open a ticket at https://service.oneplus.com/. Include your serial number (Settings → About Phone → Serial Number), proof, and purchase date.

• Use social media for visibility: mention @OnePlus on X/Twitter or Facebook, detailing your case with photos and your ticket number, which often speeds up replies.

• If under warranty: demand evaluation at an authorized service center, stating it’s a case of premature battery failure, usually covered by the legal warranty.

📌 If OnePlus still does not resolve the issue, document everything and file your claim on Xolvie to pressure them for a response and to warn other users.

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