The buyback plan offered €160 and OnePlus reduced it to €40 without reason, how can I claim the initial value?

If OnePlus reduced the buyback plan value from €160 to €40 without explanation, you can claim the original valuation by following this process:

• Keep proof of the original offer: save screenshots, emails, and any confirmation showing the €160 value. This is essential to prove the initial commitment.

• Request a written explanation: ask them to detail the reason for the reduction and to provide the technical evaluation used to calculate the new value.

• File a claim with your payment provider: if you already handed in the phone and the payment received doesn’t match the agreed amount, contact your bank or PayPal to dispute it as an “incorrect transaction amount” (within a maximum of 120 days).

📌 If you don’t receive a satisfactory response, document everything and submit your case on Xolvie so other users are aware and can put pressure for greater transparency in buyback programs.