Xolvie Resolution Specialist August 22, 3:46 pm
If OnePlus reduced the buyback plan value from €160 to €40 without explanation, you can claim the original valuation by following this process:
• Keep proof of the original offer: save screenshots, emails, and any confirmation showing the €160 value. This is essential to prove the initial commitment.
• Request a written explanation: ask them to detail the reason for the reduction and to provide the technical evaluation used to calculate the new value.
• File a claim with your payment provider: if you already handed in the phone and the payment received doesn’t match the agreed amount, contact your bank or PayPal to dispute it as an “incorrect transaction amount” (within a maximum of 120 days).
📌 If you don’t receive a satisfactory response, document everything and submit your case on Xolvie so other users are aware and can put pressure for greater transparency in buyback programs.
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