Omix x400 Mysteriously Bent All on Its Own, Two Months Left on the Warranty
I bought an Omix x400 phone from a Turkcell store, and got to say, it's been nothing but a headache. About 2-3 months after getting it, the phone mysteriously bent all on its own – no drops, no bumps, just went wonky. Turns out, the battery swelled up, causing this weird shape. With a solid two months left on the warranty, the thing conked out while charging and never came back to life. off it went to the warranty folks. They hit me with a $250 charge, claiming it was user error, not covered by the warranty. This phone's a dud, and I wouldn't recommend it to anyone. The company's support? Absolutely nonexistent.
Dear Valued Customer, First and foremost, we would like to remind you how important your feedback is to us. We will be happy to assist you during your complaint process. Thank you very much for purchasing our product/service and for being our customer. Unfortunately, we were unable to reach you through the contact number you shared on the complaint platform to provide information regarding the issue and to resolve the problems you encountered. If you wish, you can contact us through the complaint platform or reach us via our customer service number below to get information. Best regards, OMIX Turkey
