Omix Phone Became Unusable After 1 Year and KVK Asked for ₺3344 to Fix It
I bought the Omix based on the seller's comments that the phone brand was new and of high quality. However, after a year, the phone began having freezing issues. At first, I didn't notice much of a problem, but over time, it started turning off and on by itself. Initially, this happened occasionally, but after a while, the phone became completely unusable. It now automatically turns off and on when making calls or using apps. I took it to KVK under warranty, and they told me the phone's case was bent, which needed to be fixed first, and I would need to pay ₺3344. They said they would then proceed with further diagnostics after the payment to detect the main issue. Given the current value of the phone, I didn’t want to pay, and they returned it without any repairs. The phone became unusable within 1-2 years, and I’ve seen many complaints online about this issue happening frequently.
Dear User, First of all, we would like to remind you how important your feedback is to us. We will be happy to assist you during your complaint process. Thank you very much for purchasing our product/service and for being our customer. Based on the information you provide, we will conduct research on the subject and get back to you as soon as possible. For support and information, you can also reach us on weekdays between 09:00 - 18:00. Sincerely, OMIX Turkey omix.com.tr
Dear Valued Customer, First of all, thank you very much for sharing your feedback and requests with us. We will be happy to assist you during your complaint process. Our Customer Representative has contacted you using your registered contact information to provide detailed information regarding the issues/requests you have conveyed. Thank you for taking the time to help us improve our service quality. We want you to know that we place great importance on the feedback/complaint process. We sincerely believe that every complaint will help us improve ourselves and our processes. For support and information, you can also reach us on weekdays between 09:00 - 18:00. Sincerely, OMIX Turkey omix.com.tr
