I bought the Omix based on the seller's comments that the phone brand was new and of high quality. However, after a year, the phone began having freezing issues. At first, I didn't notice much of a problem, but over time, it started turning off and on by itself. Initially, this happened occasionally, but after a while, the phone became completely unusable. It now automatically turns off and on when making calls or using apps. I took it to KVK under warranty, and they told me the phone's case was bent, which needed to be fixed first, and I would need to pay ₺3344. They said they would then proceed with further diagnostics after the payment to detect the main issue. Given the current value of the phone, I didn’t want to pay, and they returned it without any repairs. The phone became unusable within 1-2 years, and I’ve seen many complaints online about this issue happening frequently.
I have a serious complaint about the Omix brand and the KVK authorized service. I sent my Omix X0 device, which was still new, to the authorized service center because it had several issues: it wouldn’t turn on, the screen went blank, and it was freezing. I reported these problems to the service off...
I've never come across a phone as unreliable as my Omix. Not long after I bought it, the camera quality went downhill, and other features began acting up. The phone keeps getting super hot and now it just turns on and off on its own. I sent it to the service centre since it's under warranty, hoping ...
Since the day I bought it, I’ve been using a phone that constantly malfunctions. I will never buy Omix again—this has been a huge regret. The phone doesn't work properly, and customer service fails to do its job; they are indifferent and disrespectful. KVK says, “If it’s Omix, we can’t do anything.”...
Do not buy the Omi× 600. In the first months after buying this phone, it started turning off by itself, and the screen would go blank. Colorful lines appeared, clearly indicating it was a faulty model. However, due to my busy work schedule and not having another phone, I couldn’t send it in for serv...
Due to an earthquake, our phone got broken, so I decided to purchase an Omix X400 phone from Turkcell Pasaj along with my bill. I bought it in April, and in May, it started freezing and lagging. I created a warranty request, and they asked me to send it for repair the first time, just after a week o...
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