I booked four train tickets for my family from Frankfurt to Hamburg via Omio and paid extra for seat selection. However, the system didn’t allow me to choose seats and instead automatically assigned them.
When we boarded, we were shocked to find that our seats were not together, even though there were available spots where we could have sat as a family. To make matters worse, the seats didn’t even have windows!
Why did we pay extra for seat selection if we couldn’t choose our seats? This is misleading and unfair. Omio must either refund the extra charge or ensure that paying customers actually get the seats they select! I demand a resolution!
I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plenty of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences. Since this booking is unusable for us, I decided...
I purchased a flexible ticket on Omio for the Paris – Brussels – Bruges train route. When my travel plans changed, I contacted the support team through the app, and they told me that I needed to modify my ticket and create a new reservation. Following their instructions exactly, I purchased the new ...
I booked a three-person train ticket from Munich to Nuremberg months in advance. However, when we arrived at the station, we discovered that our train had been canceled without any prior notification. Our tickets were no longer valid, and the QR code didn’t work. Because of Omio’s failure, we had n...
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...
On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...
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