OFX Seized My Transfer and Closed Account After 8 Years No Explanation

I have been a loyal customer of OFX for eight years, using their international money transfer service. In October 2025, during a transfer from Greece to Cambodia of around 11 USD, their partner bank made mistakes and, in my view, carried out unfair and unlawful assessments. As a result, my money was seized even though I had provided OFX with all legal, real, and correct documents that were requested. Following this incident, instead of resolving the issue transparently, OFX began to treat me in a way that felt like harassment. They often did not respond to my requests, emails, complaints, and questions, or they replied very late, avoiding the core issue. When they did answer, they repeatedly hid behind vague references to “internal processes” without providing any concrete explanations. Eventually, they blocked and closed my eight‑year‑old account based on a reason that I consider ridiculous and untrue, and they refused to reveal the details, which made it feel as if they were trying to avoid responsibility. I want to share this experience mainly to warn and inform other customers. In my opinion, OFX’s current internal risk policies and the way they cooperate with their partner bank can put customers at serious risk. Money can be seized even when all proper documents are supplied, accounts can be closed without clear justification after many years of use, and customers can be left without transparent information despite contacting the company more than ten times. I believe everyone considering using OFX should be aware of these risks and the potential danger that such opaque policies and practices may pose to their funds and customer relationship.