I bought a jacket that was supposed to be waterproof but had very poor zipper quality. However, who knows if the jacket is truly waterproof? Naturally, the first time I wore it was on a rainy day, and I immediately regretted it. I hoped the zipper issue would go away, but it didn't. I struggled until I managed to open it to take something out of the inside pocket. I requested a refund. You can't wear a waterproof coat in Ankara when its zippers keep getting stuck, rendering it unwearable anywhere. They rejected my return request, stating there was no factory defect. It's frustrating to be dissatisfied with a supposedly flawless factory-made coat. I've been without a coat in a place like Ankara for two weeks, and I can't go home for the holidays without one. Naturally, I don't have enough money to buy a new one. I can't go out comfortably because of a coat, and my vacation plans are delayed. The 50 minutes I lost while waiting, being told I was the first in line at the customer service desk, is another story. There has been no response to the email I sent. I've returned the product again and am waiting once more.
A few months ago, I bought a jacket from Oysho for ₺4000, expecting high quality. It was advertised as waterproof, windproof, and protective in freezing temperatures, but it turned out to be a huge disappointment. The jacket does not keep me warm, does not repel rain, and even the zipper gets stuck...
I purchased a waterproof Columbia ski jacket, expecting high quality. Since it’s a light-colored jacket, I followed the care instructions exactly and washed it after about a month. However, after washing, the fabric bunched up inside, causing visible deformities. I took it back to the store for an ...
I bought a jacket from Zara at the Mall of Istanbul, but the sleeves were worn out, there were no zipper protections, and it didn't have a tag, which makes me think other people might have tried it on. The store said they would exchange the product for me. They brought the item from the warehouse to...
I bought a jacket from the Calvin Klein store in Antalya Terracity AVM, but unfortunately, it has a manufacturing defect—the zipper skips teeth and doesn’t close properly. From the moment I made my purchase, I've been seeking a resolution, yet the store has been unhelpful. Additionally, the staff re...
I bought a Samsonite backpack for my son from Panora Mall in Ankara, Turkey. The zipper broke shortly after purchase, and what followed was a complete failure of service and customer care. 1st repair: They said it was “fixed,” but the zipper broke again the very next day. 2nd repair: I specifically ...
Comments