Cancel Subscription With DramaCove

I have been having an ongoing problem with two different Drama Cove subscriptions for over a month and have not been able to resolve it despite my attempts. I do not use the app and tried to cancel through your website, but I was told that I supposedly had the “wrong” Drama Cove account, even though my subscriptions are linked to the email address aprilshe***@gmail.com. During this period, my card has continued to be charged by Drama Cove, including 9.99 USD transactions on 9 and 10 October 2026 and most recently additional charges of 31 USD and 19.99 USD, even though I have been trying to cancel. I find it unacceptable that I cannot cancel my own subscriptions and that I am still being billed despite informing you of the issue. I request that both of my Drama Cove subscriptions associated with my email address be cancelled immediately and that I receive a full refund of all payments taken during the period when I was unsuccessfully trying to cancel, including the 9.99 USD, 31 USD and 19.99 USD charges. I also ask that you confirm the cancellation in writing so that I know I will not be charged again in the future.