On October 14, 2025, I ordered a pair of women’s shoes, model ref2150/610, in size 36 from Zara with the “deliver to store” option, as the size was not available in-store, and completed the payment (Order No: 5437*****16). The order status shows as “shipped” on October 17, 2025, and the store delivery date has already passed. However, despite personally visiting the store and speaking with the staff, my product cannot be found, and the employees say they haven’t received it. I also contacted Zara customer service, but received no positive response, and my communication efforts have led to no result. I have never experienced such a situation before; this is the first time I’ve encountered an issue like this with Zara. I request a refund and ask that my grievance be resolved as soon as possible.
On September 3, 2025, I ordered two different sizes of the product with code 4174/801/712 from Zara.com. After receiving them, neither fit, so I initiated a return on September 19, 2025, and sent the items back via DHL (tracking number: 619969376712). The returned products were delivered to Zara’s w...
The order I placed with Zara, number 54174570524, is marked as delivered by the courier company Kargoist, even though I never received it. I had provided my workplace address for delivery, and on May 10, 2025, there were company security personnel on-site working in 24/7 shifts. Despite this, the pa...
I placed an online order for a pair of shoes from Zara 8 days ago, and the order still hasn’t been processed. I specifically ordered it to wear for an important event this evening, and now that’s no longer possible. I contacted Zara customer service yesterday to check on the status, and the respons...
I returned a Zara item from order number 5387*****58 (Ref. No: 6318/233) because I didn’t like it. The package was received at their warehouse on October 30, 2024, but my refund has still not been processed. Initially, I was told the inspection process would take three days, which later increased to...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
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