Back in April 2023, I purchased a pair of shoes from the New Balance Suadiye store, and I still have the receipt. After just one summer, the shoes began to show wear and tear on the edges and soles, even though they weren't worn in the winter. My husband also tried the men's version of this model and had a similar problem, even though his shoes were more worn. He complained and they said they would swap the product because of the issue. So, I'm dealing with the same ongoing problem with my shoes. But the company refused my request for an exchange, making me feel frustrated and ignored.
I bought a pair of New Balance 530 sneakers from the Suadiye store, and after just 3–4 months of light, normal use, the mesh and inner lining started tearing. I sent them in for inspection, but the return request was rejected. What frustrates me the most is that my sister had the same exact model f...
On March 2, 2023, my wife and I purchased two pairs of shoes from İzmir Balçova İstinyePark, both of the same model. We used these shoes with care, wearing them no more than 8 times each. We were disappointed to find significant wear on the back sections of both pairs. For your convenience, I've att...
I purchased a pair of New Balance MR530SX sneakers from a New Balance store in Istanbul. In less than a year of normal daily use, the mesh fabric on both the right and left outer sides started to thin and melt from the inside, and a hole formed on one side. I sent the shoes in for inspection, but I ...
I purchased a pair of original New Balance shoes on March 9, 2024. Despite using them for only 2.5 months, they developed deformations on the inner sides. I sent the shoes to New Balance for review twice, but I received responses stating that there was no manufacturing defect. When I contacted the ...
The sport shoes I received as a birthday gift from this brand in June 2023 have been uncomfortable despite wearing them only 5-6 times. I noticed the transparent sides starting to tear, and I promptly visited the store where I purchased them to explain the issue. They facilitated a return to the man...
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