I purchased a pair of New Balance sneakers from SuperStep on October 13, 2024, for ₺7,999. Not long after, I noticed a tear forming on the right heel section of the shoe. This was extremely frustrating considering I had barely worn them. I am someone who rotates my footwear and takes very good care of my shoes, so seeing this kind of damage so early on was incredibly disappointing.
I sent the product in for inspection twice, and both times I was told the damage was due to “user error.” I strongly disagree with that assessment. I barely wore these shoes, let alone misused them. The material in the heel area appears to be weak or poorly constructed, and I believe this is a manufacturing flaw or quality issue, not something caused by me.
It’s frustrating to spend this kind of money on a product that fails so quickly and receive zero accountability from the brand. I am requesting that New Balance or SuperStep take responsibility and offer either a replacement or a full refund. I trusted this brand for quality and durability, and I feel that trust has been violated. Please resolve this issue and stop dismissing legitimate customer concerns.
I purchased a pair of New Balance 530 sneakers from the SuperStep store, expecting long-term quality from a premium brand. However, in less than a year, the shoe developed a tear — which is absolutely unacceptable for a product in this price range. I paid a considerable amount (₺) believing I was in...
On March 9, 2025, I bought a pair of New Balance shoes in size 38.5 from the Tema World SuperStep store for ₺5,699. I used them solely for light walking, just as they were meant to be used. However, in just two weeks, I observed noticeable deformation on the upper side panels of the shoes. I returne...
I bought a pair of New Balance 530 sneakers from SuperStep just 4 months ago, and I’ve already noticed serious quality issues. The mesh on the right s...
I purchased the New Balance MR530SG shoes on August 22, 2023, and within just eight months, I noticed significant tears in the inner part of the shoes. On April 30, 2024, I submitted the shoes to the Izmir İstinyePark branch for inspection. The inspection took a full month, and the result indicated...
I purchased a pair of New Balance 530 model shoes on August 30, 2023. Both shoes have developed tears in the outer mesh areas, specifically around the little toe sections. Despite this, my request for a review was denied on April 23, 2024, with the claim that it was due to consumer error. It's hard ...
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