I tried to cancel Nebula, but I’m still being charged — how can I stop those payments?

When Nebula keeps charging you after cancellation, the most effective way is to block payments through your payment method and request a refund with clear evidence. Here are some practical steps:

• Confirm the cancellation: Log into your Nebula account → Profile → Subscriptions, and take a screenshot showing that the subscription is canceled.

• Check your payment method: If you subscribed via the Apple App Store or Google Play, go to Settings → Subscriptions on your device and make sure auto-renewal is turned off there as well.

• Submit a formal claim: Write to [email protected] with the subject Charges after cancellation – Refund request. Attach the screenshot showing the cancellation and proof of the unauthorized charge.

If your issue remains unresolved, you can file a complaint on Xolvie. This can help ensure your consumer rights are respected and push for a proper resolution.