Nebulaap Subscription Kept Charging After I Canceled

Although I canceled my monthly membership in the Nebulaap app on May 31, 2026, through the app itself, charges are still being made to my credit card. On June 3, 2026, I noticed that $43 had been charged to my Akbank credit card, and the fact that billing continued despite my cancellation has caused me serious inconvenience.

Since I canceled the membership through the app, I did not think I needed to take any additional steps, and I have not yet contacted customer service. However, the continued charges show that the cancellation was not properly completed in your system. The email address registered to my Nebulaap account is o******@Gmail.com**.

I request a refund of all unfair charges made after the date I canceled my membership. I also request written confirmation that my membership has been fully terminated with no remaining uncertainty.