Unauthorized Nebula Charges Continue After Cancellation, Request Refund
Although I do not have an active subscription to the Nebula app, unauthorized charges are being made to my card. Even though I canceled my monthly subscription on June 28, 2026, a total of three charges have been made since May 27, with approximately 2,000 TL deducted from my card each time via international POS transactions. I am unable to reach Nebula customer service through the app or any other channel; therefore, even though my subscription appears to have been canceled, I cannot stop these ongoing charges or submit a refund request. The fact that these charges, which are clearly visible in my bank statements, continue after my subscription has been canceled is causing me financial hardship. My email address associated with my Nebula account is bay****@gmail.com. I demand that all unauthorized charges made after the cancellation date be stopped immediately and that all amounts charged to my card since May 2026 be refunded in full. I also request written confirmation that my subscription has been completely terminated.
