Nebula Keeps Charging $45 After Subscription Cancellation

I had an individual monthly subscription with Nebula, which I cancelled in October 2025. Despite this cancellation, Nebula has continued to take payments from my account. Since the cancellation date, a total of five monthly payments of 45 dollars each have been charged without my consent. I contacted Nebula’s customer service about these unauthorized charges, and I was clearly informed that I would no longer be charged. However, the payments have still continued after that assurance, which has caused both financial loss and a loss of trust. I request that my Nebula subscription be fully and immediately cancelled and that I receive written confirmation that no further payments will be taken from my account. In addition, I ask for a full refund of the five unauthorized payments that have been charged after my cancellation in October 2025.