The N11 store canceled the product I purchased within 2 hours without providing any explanation. I had bought the product using a coupon they had assigned to me. If they didn’t plan to honor the order, why did they let me complete the purchase in the first place? This is highly unprofessional and shows a lack of respect for customers’ time and trust. They have made a habit of misleading and victimizing customers. For me, N11 is finished. Either they send the product to the address I provided or I will share this issue on social media. I expect accountability from a company of this scale, not random cancellations. Be cautious with N11; they may deceive you under the guise of a coupon during your shopping experience.
I bought a product from n11.com. The company sent an opened product. I started a return process on the grounds that an opened product was sent. My return was accepted. However, n11.com does not make my full refund by putting forward meaningless excuses. It made a refund lower than the amount I paid....
On August 15, I purchased 2 pieces of Karaca and 1 piece of Media Markt Turkey from N11 with a corporate coupon (not a discount coupon, but a paid coupon). While Karaca products were arriving, the product I bought from Media Markt Turkey was delayed on August 20th. As of September 5, the product has...
I ordered towels that were on sale instantly from the N11 website. I was shocked when the product arrived. They sent me a very low quality product that was different from the picture in the ad. I created a return request to be picked up from my door, they did not pick it up on the date they stated. ...
I ordered a puffer jacket from the N11 DeFacto store with order number 202357329834. Initially, my order was confirmed, but the store failed to ship it for 8 days. During this time, I contacted them to ask why the item hadn’t been shipped, and I received the same generic response twice: "Your order...
N11 is not refunding my money and does not even call to provide an explanation. When I call them, they hang up on me without giving any information. What kind of sales strategy is this? They are there when selling the product, but when you ask for a refund, they disappear. I have sent multiple email...
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