We have just completed the Fjord cruise journey with MSC Euribia by 2 June 2023. It was wonderful. However, we have faced two unfortunate events with our luggage. The first one is related to embarkment. When we reached our room on the very first day, we found that our brand new luggage (250$ was the price) was cracked. Then, during the disembarkment in Copenhagen on 2 July, our other luggage (150$ was the price) came with broken wheels!! Then we found a responsible of MSC (GSH Natalia) in the port and requested her to help us. She prepared a form and informed us to apply the customer service. I kindly requested you to help us by giving us another luggage etc, as the luggage was not in a condition to drive. She informed us that it is not possible and we stayed there with broken luggage. It was very difficult for us to carry luggage with broken wheels. It was very disappointing for us! We had to spend a full day in Copenhagen with 2 broken luggage. It made our day terrible. I requested from Msc to compensate our loss, but no one contacted me and no action was received.
After completing the MSC Divina cruise on October 7, 2024, I discovered that my luggage lock had been broken during disembarkation. All the items I ha...
I travelled on Ryanair flight FR123 from London Gatwick to Dublin on 20 July 2025 and upon arrival I discovered that my baggage was broken. Due to this damage, my baggage is no longer usable and I have suffered a clear material loss. On the same day, I followed the instructions given by the customer...
I'm currently dealing with an issue regarding Msc Cruise. Unfortunately, they have been unwilling to reimburse the $250 provision that was charged to my bank card during the Rome to Kuşadası cruise aboard Msc Musica from April 20-25, 2023. Despite several attempts, the refund that was promised to be...
I had a flight on Saturday, January 27, 2024. The suitcase that I handed over to the baggage unit in brand new and sturdy condition was returned to me deformed, crushed, and with a broken wheel. Immediately after receiving it, I reported the situation to the relevant personnel. The gentleman in char...
In August, I flew from Izmir to Istanbul, and when I received my luggage, it was both crushed and had a broken wheel. We created the necessary documents with the authorized personnel at that moment and started the process. There was no one to help me carry my suitcase, and I was in a very difficult ...
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